1. General Shipping Information
- We partner with reliable logistics services to ensure timely delivery.
- Shipping costs and delivery times vary based on the destination, product weight, and shipping method.
2. Delivery Times
- Estimated delivery times are 10-20 business days for most orders, excluding processing time.
- Processing times: 24-48 hours if stock is available in our supplier’s warehouse. If not, processing may take an additional 3-5 business days.
3. Shipping Costs
- Free Shipping: Available for customers in Asian countries, Australia, and New Zealand.
- Flat Rate Shipping: Applied to other regions worldwide. The exact rate will be calculated at checkout based on the destination.
4. Shipping Methods
- We utilize various shipping lines to provide the best balance of speed and cost. Options include CJPacket, USPS, and other carriers optimized for specific regions.
- Oversized or heavy items may require additional shipping time or costs.
5. Order Tracking
- Tracking numbers are provided once the shipment is dispatched. You can monitor the status of your package via our tracking portal or the courier’s website.
6. Delays and Additional Information
- Factors like customs processing, local holidays, or unforeseen disruptions (e.g., natural disasters) may impact delivery times.
- If your order has not arrived within the specified time frame, please contact our customer service for assistance.
7. Returns and Issues
- For damaged, defective, or incorrect items, reach out within 7 days of delivery to resolve the issue.
- Shipping fees are non-refundable unless the issue is due to our error.
For more detailed inquiries, feel free to contact our support team or review our FAQs.