At Aura Essence Care, we are committed to providing a seamless shopping experience. This policy outlines our approach to returns, exchanges, and refunds.
1. Eligibility for Returns and Exchanges
- Damaged or Incorrect Items: If your order arrives damaged or incorrect, notify us within 15 days of delivery with a description and photo evidence. Once verified, we will offer a refund or exchange.
- Fit and Size Issues: We accept size exchanges if items are in original, unworn condition with tags attached.
- Product Quality Guarantee: We ensure product quality and encourage customers to review product descriptions before purchasing to prevent any misunderstandings.
2. Order Delays and Non-Delivery
- Order Delays: You may request a refund or resend if your order encounters significant delays beyond the estimated delivery time.
- Non-Delivery: If your package is marked undelivered and is not received, we will issue a full refund or resend your order after non-delivery is confirmed.
3. How to Return or Exchange
- Initiate Request: Email support@auraessencecare.com within 15 days of delivery.
- Submit Documentation: Provide a detailed description and images for verification.
- Follow Instructions: If approved, we’ll guide you on return shipping and processing.
4. Non-Refundable Cases
- Incorrect Address or Customer Error: Orders with incorrect addresses or errors by the customer are not eligible for refunds.
- Final Sale and Custom Orders: Custom or final sale products are not eligible for returns, except in cases of damage.
5. Order Cancellations
Orders can only be canceled if not yet processed. Please contact us immediately if a cancellation is necessary.
6. Privacy and Security
Your return data is handled in accordance with our Privacy Policy, keeping your personal information secure and confidential.
7. Transparency and Customer Satisfaction
We aim for 100% customer satisfaction and clarity in our policies. Please feel free to reach out with any questions to ensure you’re informed about your purchase decisions.
For more information, contact us at support@auraessencecare.com.