General Questions
Q1. What is Aura Essence Care?
Aura Essence Care is a premium brand offering high-quality bags and footwear for men and women. We combine style and functionality to elevate your daily wardrobe.
Q2. Do you cater to both men and women?
Yes, we provide a wide range of products for men and women, including handbags, wallets, sneakers, sandals, and more.
Orders & Payments
Q3. How do I place an order?
Browse our collections, add your preferred items to the cart, and follow the checkout process. Secure payment options are available.
Q4. What payment methods do you accept?
We accept Paypal, credit/debit cards, UPI, wallet payments, net banking and others.
Q5. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled if they haven’t been shipped. Contact us immediately for assistance.
Shipping & Delivery
Q6. What are the shipping charges?
- Free shipping: Available for customers in Asian countries, Australia, and New Zealand.
- Flat rate shipping: Applies to all other international destinations.
Q7. How long does delivery take?
- Asia, Australia, and New Zealand: 10–20 business days.
- Rest of the world: 10–20 business days.
Q8. Can I track my order?
Yes, you can track your order through the Track Order section on our website.
Returns & Exchanges
Q9. What is your return policy?
Products can be returned or exchanged within 15 days of delivery if they are unused, in their original packaging, and accompanied by proof of purchase.
Q10. Who bears the cost of return shipping?
Return shipping costs must be covered by the customer unless the product is defective or incorrect.
Q11. How can I initiate a return or exchange?
Visit our Returns & Exchanges page and follow the instructions to process your request.
Product Care
Q12. How do I care for my bags and footwear?
- Bags: Avoid overloading, and clean with a soft, damp cloth.
- Footwear: Store in a cool, dry place and use a shoe brush or damp cloth for cleaning.
Q13. Are your products made of genuine materials?
Yes, our products are crafted from premium-quality materials, ensuring durability and style.
Customer Support
Q14. How can I contact customer service?
You can reach us via the Contact Us page on our website or email us at support@auraessencecare.com.
Q15. What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM to 6:00 PM (IST).
For more information, visit Aura Essence Care.